When an auto-verification of transfer request is initiated, our system attempts to obtain the registrant and/or administrative contacts from the current registrar in order to generate the transfer verification email. Sometimes, due to the current registrar blocking our Whois queries or Whois queries via port 43, we are unable to automatically retrieve the required Whois information to proceed with the transfer request.

If we are unable to retrieve the Whois for the domain after eight (8) hours, the transfer status will change from "Awaiting auto-verification of transfer request" to "Transfer in Process - Acquiring Current Whois for Transfer Verification". It is at this point in the process you need to notify us so that we can manually update the information.

Please submit a ticket with us, in the subject field type “Unable to retrieve Whois” and in the message body please type the transfer order ID and domain name(s) to be manually verified. Upon receipt of this request, we will manually verify the Whois information and update it within our system. Once this information has been updated, the verification email will be sent to listed administrative contacts within a few hours.